Support
Find answers to common questions about VIZI scores, learn how to check and improve your score, get started with the API, or reach out for partnership support.
First Steps
New to VIZI? Here is everything you need to know to check your first on-chain credit score.
Go to VIZIScan and paste your wallet address into the search bar. VIZIScan is completely free. No sign-up required. No personal data collected. Just paste your address and see your score instantly.
Your VIZI score is displayed on a 300–850 scale. You will also see a breakdown of the six scoring factors that contribute to your score, along with specific recommendations for improvement.
Your VIZI score is tied to your blockchain wallet address. Open your wallet app (MetaMask, Phantom, Trust Wallet, etc.) and copy your public wallet address. This is the address that starts with 0x (Ethereum/EVM) or your chain-specific format.
Score Breakdown
800–850 (Exceptional): Top-tier on-chain credit. Long wallet history, diversified DeFi engagement, zero liquidations.
740–799 (Very Good): Strong on-chain credit profile. Active DeFi participation, good lending history.
670–739 (Good): Solid credit history with room for improvement. Standard terms from most partners.
580–669 (Fair): Limited on-chain history or some negative signals such as recent liquidations.
300–579 (Poor): Very limited history or multiple liquidation events. Building consistent activity will improve the score.
Six primary categories determine your VIZI score. For a detailed breakdown, see Score Factors Explained.
Transaction History Depth — How long and how consistently you have been active on-chain.
DeFi Protocol Engagement — Breadth and depth of DeFi interactions.
Lending & Repayment Patterns — Borrowing and repayment behavior.
Liquidation & Risk Events — History of liquidations or forced closures.
Asset Diversity & Stability — Portfolio composition and holding behavior.
Cross-Chain Activity — Activity across multiple supported blockchains.
Actionable Tips
Your VIZI score is based entirely on on-chain behavior. Here are actionable steps to improve it over time.
Timely repayment on lending protocols like Aave, Compound, and MakerDAO is one of the strongest positive signals. Repay loans early when possible and maintain healthy collateral ratios.
Keep your health factor well above liquidation thresholds. Monitor your positions closely, especially during market volatility, and add collateral proactively.
Liquidation events are the single most damaging negative signal to your VIZI score. If you borrow on DeFi protocols, add collateral before health factors drop below safe levels.
Regular on-chain transactions over months and years are a strong positive signal. Wallets with sporadic activity score lower than wallets with steady, consistent usage.
Activity on multiple supported blockchains demonstrates breadth and earns a cross-chain activity bonus. Engage with diverse DeFi protocols rather than concentrating on a single platform.
Developer Resources
Get started with the VIZI API quickly using our SDKs, sandbox environment, and comprehensive documentation.
Visit our API Reference for full REST API documentation. Authenticate with an API key and start pulling scores in minutes with a single GET request.
Official SDKs are available for Python, Node.js, Go, and Rust. Each SDK includes type-safe models, automatic retries, and built-in rate-limit handling.
Test your integration risk-free in our Sandbox / Testnet environment. Full API parity with production using synthetic wallets and deterministic scores.
Privacy
VIZI does not require user accounts, email addresses, or personal information. Your score is derived entirely from publicly available blockchain data tied to your wallet address.
Your identity in the VIZI system is your wallet address. No wallet connection or transaction signing is ever required to check a score. VIZIScan reads publicly available blockchain data only.
VIZI indexes data from 9+ supported blockchains including Ethereum, Bitcoin, Solana, Polygon, Arbitrum, Avalanche, Base, XRP Ledger, and BNB Chain. All data is publicly verifiable on-chain.
Get Help
Can't find what you're looking for? Reach out to our support team.
Reach us at support@vizi.com. We respond to all inquiries within 24 hours on business days. Include your wallet address if your question is score-related.
General inquiries: within 24 hours. Score disputes: acknowledgment within 24 hours, resolution within 5–7 business days. API/technical: within 12 hours for enterprise partners.
Enter any wallet address on VIZIScan and see your score instantly. Free. No sign-up required.