System Health
Real-time system status for all VIZI services. We maintain a 99.9% uptime SLA with sub-200ms median response times across all API endpoints.
Services
| Service | Status | Response Time |
|---|---|---|
| API Endpoint | Operational | 142ms avg |
| Score Computation | Operational | 165ms avg |
| Webhook Delivery | Operational | 89ms avg |
| VIZIScan | Operational | 218ms avg |
| Sandbox | Operational | 135ms avg |
Reliability
Rolling 90-day performance metrics across all VIZI infrastructure.
Incident Log
Webhook delivery experienced 2–5 minute delays for approximately 45 minutes due to a queue backlog. No data was lost. All webhooks were delivered successfully after the backlog cleared.
Planned maintenance window for the Solana chain indexer. Solana-specific scores were temporarily stale for approximately 2 hours during the upgrade. All other chains were unaffected.
Stay Informed
Get notified immediately when incidents occur or when scheduled maintenance is planned.
Contact support@vizi.com to subscribe to status notifications. Enterprise partners receive automatic incident alerts via their configured webhook endpoints.
Configure webhook endpoints to receive real-time status change notifications programmatically. Includes incident start, update, and resolution events.
Guarantees
Enterprise partners receive a contractual 99.9% uptime SLA measured over rolling 30-day windows. SLA credits apply automatically for any breach of the uptime commitment.
P99 response time guarantee of under 800ms for all Score API endpoints. Median response times consistently under 200ms. Measured from request receipt to response delivery at our edge.
Critical incidents: acknowledged within 15 minutes, status update within 30 minutes. High-severity incidents: acknowledged within 1 hour. All incidents include post-mortem reports within 48 hours.
Integrate VIZI scores into your application with confidence. Our 99.9% uptime SLA and sub-200ms response times are built for production workloads.