Support
If you believe your VIZI score does not accurately reflect your on-chain activity, you can submit a dispute. Because VIZI scores are derived from immutable blockchain data, our verification process is transparent and deterministic.
Preparation
Before submitting a dispute, take a moment to understand what affects your score and verify the data yourself.
Review your score breakdown on VIZIScan and read our Score Factors guide. Many inquiries are answered by understanding how each factor contributes to your score.
VIZI scores are computed from publicly verifiable blockchain data. Before disputing, use a block explorer (Etherscan, Solscan, etc.) to verify the transactions you believe are missing or incorrectly attributed.
Process
Provide the wallet address in question. You must be the owner of the wallet to submit a dispute.
Identify the specific scoring factor or data point you believe is inaccurate. Include transaction hashes or block numbers if relevant.
Our disputes team re-examines the specific on-chain data points against the actual blockchain records. Because blockchain data is immutable and publicly auditable, most disputes can be resolved quickly.
You will receive a written determination explaining the outcome. If a score adjustment is made, it will be reflected immediately in VIZIScan and all API responses.
Eligible Disputes
If your score includes activity from a wallet you do not own, or excludes activity from a wallet you do own, you can dispute the wallet clustering.
If your wallets across different chains are not being linked correctly, or wallets that are not yours are being associated with your identity graph.
If your wallet has been incorrectly flagged for sanctions-related activity that you can demonstrate is erroneous.
If recent on-chain activity is not being reflected in your score due to indexing delays or missed transactions on a supported chain.
Limitations
If the on-chain data is accurate and correctly attributed to your wallet, the resulting score cannot be disputed. Legitimate liquidation events, for example, are accurate records.
The specific weights assigned to each scoring factor are proprietary and applied uniformly to all scored addresses. You cannot dispute the weighting methodology itself.
If you simply disagree with your score but the underlying data is accurate, a dispute will not result in a score change. Focus on improving your on-chain behavior over time instead.
Take Action
Fill out the form below and our disputes team will review your case. You will receive an acknowledgment within 24 hours.
Common Questions
You will receive an acknowledgment within 24 hours. Investigation takes 5–7 business days. Complex cases involving multiple chains may take up to 15 business days.
No. VIZI is not a consumer reporting agency under the Fair Credit Reporting Act. VIZI scores are informational tools derived from publicly available blockchain data. This dispute process is a voluntary service.
No. Submitting a dispute has zero impact on your current score. Your score will only change if the investigation finds that incorrect data was being used in the calculation.
Before submitting a dispute, check your current score and review the factor breakdown on VIZIScan.